Books

ISO 9000 Quality System Handbook 7th Edition Updated for ISO 9001:2015 Author: David Hoyle ISBN 978-1-138188648 Publisher: Routledge Published July 2017 Pages: 874	Principles, concepts and guidance on quality management All 300 requirements analysed in depth What it means. Why it's important, How is it addressed & How is it demonstrated Graphics and text boxes to illustrate concepts, and points of contention; Explanations between the differences of the 2008 and 2015 versions of ISO 9001; Examples of misconceptions, inconsistencies and other anomalies; Solutions provided for manufacturing and service sectors
Quality Management for the Small Business Authors Winston Edwards and David Hoyle ISBN: 978-149-123--4976 Publisher: CreateSpace Independent Publishing Platform Published: August 2013 Pages: 72	Introduction How to use the handbook Customer Focus Management Action Processes Quality is Participation Reading and creating flowcharts Where things fit in How the scoring works Index to the requirements
Quality Management Essentials Author David Hoyle ISBN: 978-0750667869 Publisher: Routledge Published:Dec. 2006 Pages: 224	Introduction to quality Achieving sustaining and improving quality A systems approach Managing quality using ISO 9000 How ISO 9000 made us think about quality Managing quality using the process approach Making the case for managing quality Food for thought Glossary
Automotive Quality Systems Handbook (ISO/TS 16949:2002 Edition) Author David Hoyle ISBN: 0-7506-6663-3 Publisher: Elsevier Published 2005 Pages: 709	Basic concepts Perceptions of ISO 900- and its derivatives Role origin and application of ISO/TS 16949 Quality management system Management responsibility Resource management Product realization Measurement, analysis and improvement Glossary Bibliography
ISO 9001: 2000 Auditing Using the Process Approach Authors: David Hoyle & John Thompson ISBN: 0750675977 Publisher: Butterworth-Heinemann Published July 2002 Pages: 153	Current audit methodology Quality management principles The process approach Questions at the enterprise level Questions at the managerial level Questions at the operational level Assessing business processes Conclusions Aligning processes to requirements Aligning clauses with key questions
ISO 9000:2000: An A-Z Guide Author David Hoyle ISBN: 0-750-65844-4 Publisher: Butterworth Heinemann Published : October 2002 Pages: 155	a book to pack in the brief case, a portable adviser that is ready to serve up answers when you're stuck for words, deep in debate, challenged by an auditor or confronted by your boss; presented in an A-Z format, making the text more accessible and easier to digest; and, provides the whys and hows of ISO 9000: 2000, to assist quality system developers meet requirements and to help auditors perform effectively.
Converting a Quality Management System using the Process Approach Authors: David Hoyle & John Thompson ISBN: 1-903417-07-4 Publishers: Transition Support Ltd Published: November 2001 Pages: 178	A real change in direction Processes versus procedures Quality management principles The conversion process Planning for change Modelling the business Organizing process development teams Process analysis System construction Successful system validation
ISO 9000 Pocket Guide Author David Hoyle ISBN: 0-7506-4025-1 Publisher: Butterworth Heinemann Published: May 1998 Pages: 494	Introduction to ISO 9000 Qua;ity system management Satisfying ISO 9001 requirements Quality system audits Quality system graphics Glossary
ISO 9000 Quality System Development Handbook Author: David Hoyle ISBN:-10 0750625627 Publisher: Butterworth Heinemann Published: April 1998 Pages: 415	Establishing the case Quality system principles Preparing for project launch Managing the project System design Document development Document and data control System management ISO 9001 Exposition
ISO 9000 Quality System Assessment Handbook Author: David Hoyle ISBN-10 0750625635 Publisher: Butterworth-Heinemann Published: June 1996 Pages: 348	Principles of auditing Audit management Planning audits Conducting Audits Reporting Audits Quality system surveillance Requirements and their purpose Inconsistencies in ISO 9001 Check lists for auditors Tips for auditors