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Misconceptions about ISO 9000
There is no doubt about it that there is a lot of rubbish
about ISO 9000 on the Internet and it is there for everyone to see - but
does it have any effect?
For those who know different, they quickly click to
another destination but regrettably there are many who quite innocently
may be taken in by it.
We believe that the most harm, comes from those that
portray ISO 9000 as a goal or a system. In actual fact it is nothing more
than a document, agreed by the representatives of over a hundred
countries.
The next most serious issue come from those that portray
ISO 9000 implementation as no more than a set of documents. IF you were to
stop and think just for a moment and ask yourselves to identify the
factors that affect the ability of your organization to produce quality
products - would documentation be number one? Of course not! We all know
that laws, rules and instructions don't actually work in practice. They
sound like the right solution, but when you blow the smoke away and take a
look at the reality, you find that it all comes down to how people behave.
Its a Friday afternoon, the policies and procedures are
in place and the ISO 9000 certificate is on the wall and you are told to
get that ***** product out of door or else....! You naturally do what you
are told to do. The person issuing the instructions is forced to take
action or else his/her job is on the line. The CEO who receives the call
from the irate customer, also knows what should happen but......when our
backs are against the wall we behave according to our natural instinct -
do it and pray for forgiveness.
It doesn't have to be Friday for this to happen or for
it to be an urgent shipment to a customer. The press is littered by
examples of organizations that have strayed from the straight and narrow.
They all know the rules, the policies and procedures but all the same they
stray. Extenuating circumstances require them to deviate. So, ISO 9000 and
all the documentation it causes to be created, actually works only in
situations where there is no pressure and where there is a gullible
workforce, or do you know differently. Go to our
Contact page and lets have your views.
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