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AQPC Cat |
AQPC Process Classification Framework(1) (Main classifications) |
Contribution |
Business Process |
1 |
Develop vision and strategy |
These set the goals and enable us to achieve them |
Mission Management |
12 |
Manage knowledge, improvement and change |
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10 |
Manage environmental health and safety |
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11 |
Manage external relationships |
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2 |
Design and develop products and services |
These create a demand |
Demand Creation |
3 |
Market and sell products and services |
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7 |
Produce and deliver for manufacturing |
These fulfil a demand |
Demand Fulfilment |
4 |
Deliver products and services |
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5 |
Manage customer service |
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6 |
Develop and manage human capital |
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7 |
Manage information technology |
These provide capable resources |
Resource Management |
8 |
Manage financial resources |
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9 |
Acquire, construct and manage property |
Publications |
Articles |
FAQs |
About |
Contact |
ISO 9000 Quality Systems Handbook |
Small Business Guide |
Published papers |
Additional resources |
Quality management |
The Business Cycle |
Business excellence criteria |
Business improvement |
Business process management |
ISO 9000 |
Qualty - what it means |
Qualty - at what cost |
Achieving Quality Goals |
Quality Control |
Quality improvement |
Quality Assurance |
Quality management principles |
Quality audits |
Mission, Vision and Values |
Stakeholders |
Business results |
Management system |
ISO 9000 Quality Systems Handbook |
Small Business Guide |
Published papers |
Additional resources |
Quality management |
The Business Cycle |
Business excellence criteria |
Business improvement |
Business process management |
ISO 9000 |
Qualty - what it means |
Qualty - at what cost |
Achieving Quality Goals |
Quality Control |
Quality improvement |
Quality Assurance |
Quality management principles |
Quality audits |
Mission, Vision and Values |
Stakeholders |
Business results |
Management system |