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This is the ground breaking publication
on process management you have been waiting for.
Its a practical and instructional guide
that will change the way you think about processes.
Between the pages you will
find logical arguments, key questions and the answers in the form of
real life examples that we challenge anyone not to find helpful in
driving through any business improvement initiative.
 Here is an extract to
judge the content.
Many books on this subject
place a lot of emphasis on process mapping as though depicting a
process as a series of connected shapes describes how processes are
managed. In reality, the pictures only show the sequence and
interrelationship between activities carried out in a process. What
they fail to do is show the relationship between the activities and
the stakeholder needs and expectations and the behaviours and
resources required to deliver outputs that satisfy stakeholder needs.
Neither do they show how the process is managed in terms of the
factors important to success, how and when performance is measured and
improvement undertaken. In fact effective management of business
processes has less to do with process mapping and more to do with
understanding customer needs, deriving objectives from these needs and
then ensuring what is done actually serves the achievement of these
objectives.
With this book you will be
able to:
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Bring about a revolution
in the way your business processes are managed
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Bring the management
system into focus as an enabler of business results
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Identify the real
business processes in your organization that deliver the business
results
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Learn to distinguish
activities from processes, flow charts from processes, procedures
from processes
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Build an integrated
management system that will satisfy any national or international
management systems standard that exists today
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Set process objectives
that serve business goals
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Set business goals that
serve stakeholder needs and expectations
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Design processes that
deliver business outputs
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Improve the efficiency
and effectiveness of processes
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Manage processes more
effectively
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 Reviews
"I think that this booklet
should be compulsory for those senior management that still think that
quality
management has nothing to do with running their business".
Alan Shaw ~ UK
"I found a very clear and
concise explanation of the concepts; the forestry
example perfectly illustrated the ideas that were developed. I came
out of the reading more aware of the real meaning of the process
concepts.
Great document!!" Francis Derwael
~Belgium
"Your explanation on process
approach is so unique and clear that I think
my understanding
on it has been substantially improved" Hiroo
Matsuda ~ Japan
"This book enabled
me to understand how to manage processes effectively"
Young Chun Chae ~ South Korea
"The forestry example was very
effective in illustrating the concepts" Jim
Stoe ~ USA
Customers who bought this also bought:
29 Step to Developing a process based management
system
Finding the right place to start
Undertaking Effective Corrective and Preventing Actions
Effective Nonconformity Reporting
Converting a QMS using
the process approach
ISO
9000:2000 Auditor Questions
ISO/TS 16949 Fact Sheets
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