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It is not uncommon to find that
nonconformity reports fail to contain sufficient information to
prevent recurrence of the problem to which they refer - those who
write them being focused purely on fixing the current problem. With a
little foresight, nonconformities don't need to recur - they can be
eliminated for good.
With this guide to reporting
nonconformities, users will be able to
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determine whether problems,
issues, failures, errors etc are nonconformities
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understand the difference between
concerns and nonconformities
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find alternative terms if the term
'nonconformity' is inappropriate
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determine what information needs
to be collected to eliminate the nonconformity and prevent
recurrence
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write effective nonconformity
statements
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design a nonconformity report that
captures the essential information
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