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A learning tool - not a prescription
because survival depends on changing habits not getting badges.
From defining the Organization's Purpose and
Mission to confirming Regulatory Compliance, 29 Steps ' presents
in clear and succinct language a
series of actions for Executives and Managers to take in
re-engineering their management system to deliver stakeholders
satisfaction. At each step of the way there are primary
questions to prompt an action or the disclosure of information. Questions that challenge the organization to come up with
the answers they know they should have. Questions that have been used
successfully over 20 years in large and small organizations to
discover the barriers to reaching higher levels of performance. The Primary Questions can also be used to test the
robustness of the approach taken and would therefore be useful to
auditors.
This guide distils the essence
of previous works published by
Transition Support and consolidates many of the learning points into a
sequence of 29 steps.
If you are uncertain about the
process approach, it is recommended that our
introductory guide ‘Finding the Right Place to Start’ is read before
taking the first step in developing a process based management system.
You need to understand the context for the approach taken in this
guide to be used effectively.
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Here is a sample of the 110 questions that
prompt the 29 actions:
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