 David
Hoyle & John Thompson
Hardback
from
£9.99
2nd Edition:
Oct 2001
Pages: 190
Size:
209mm x 145mm
Format: Hardback
ISBN 1-903417-07-4
Revised
and enhanced as a result of
response from readers and users, together with our own experience of
assisting organisations to understand and meet the challenge of ISO
9000:2000 this new edition provide more know-how on turning your old
quality management system into a Business Management System The book shows
how to link policy and
objectives, identify and
describe the processes that will
achieve the objectives and use the 8 Quality Management Principles to
secure success. Brimming
with lots of diagrams and flow
charts, this
publication is a real must for
those who would like their
management system to improve the
bottom line.
Sample Pages from
Chapter 1 .pdf 110KB
Chapter 4 .pdf 116KB
Chapter 6 .pdf 119KB Chapter 8
.pdf 97KB
Reviews
Roger Frost Press and Communications
Officer ISO - Geneva says in ISO 9000+14000 News
The
“conformity approach” evolving
to the “process approach” to
produce “business benefits”:
“a real change in direction”
– is the message of the cover of
this second book by the same
authors.
With at least
350 000 quality systems worldwide
certified to a 1994 version of the
ISO 9000 standards, there is a big
market for transition support
material and consultancy. The
authors position their own offer
as follows, “The purpose of this
guide is to help organizations
convert their existing quality
management systems of
documentation into systems of
managed processes that deliver
business results.”
The book’s
chapter headings give a clear
indication of the authors’
clearly though out path: a real
change in direction processes
versus procedures, the conversion
process, planning for change,
modelling the business, organizing
process development teams, process
analysis, system construction,
conversion complete? – rounded
off by appendices presenting
sample flow charts for business
processes and for work processes.
Lawrence Alnwick of Hayes Clinical
Support Services England, says for the first edition ~ Without it, I would be lost in the
jungle of ISO 9000,
With the year 2000 version of ISO 9000 a fundamental change has taken
place, The standard is now based on eight principles of quality
management. The 2000 version has been rewritten and is now clearly
focusing on customers. If you have a quality system written around the old
1994 standard, then you may have to convert it so that it reflects a
process approach to quality management.
If like me you have a problem getting your
head around the processes approach principle, then I would highly
recommend you read the following book "Converting a Quality
Management System using the Process Approach" written by David Hoyle
and John Thompson. The book is written in a language, which is easy to
understand and follow.
They explain within eight chapters how you
can go from a system using a procedure approach to using a process
approach. There are two appendixes showing sample flow charts for business
processes and work processes.
The book may only have 102 pages, but it is jammed
packed with solid useful information. After reading this book, you should
have a good understanding on how to construct a quality management system
using the processes approach principle. If you are Quality professional
then you should have this on your desk.
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