It is not a trick question. The most important clause in ISO 9000
is clause 2.3. There is a clause 2.3 in ISO 9000 but not in ISO 9001 and
just because it is not in ISO 9001 doesn't mean you should ignore it. All three
standards are equally important because when you want to learn about a subject
you don't simply look at the syllabus do you?
ISO 9000 clause 2.3
states: (Note the comments in Red are ours)
2.3 Quality management systems approach
An approach to developing and implementing a quality management system
consists of several steps including the following:
a) determining the needs and expectations of customers and other interested
parties; (The starting point)
b) establishing the quality policy and quality objectives of the organization; (These
need to align with (a))
c) determining the processes and responsibilities necessary to attain the
quality objectives; (These need to align with (b))
d) determining and providing the resources necessary to attain the quality
objectives; (Note the focus is always on objectives)
e) establishing methods to measure the effectiveness and efficiency of each
process; (Note that it is the process that needs to be
measured not simply the process outputs or whether tasks have been performed)
f) applying these measures to determine the effectiveness and efficiency of each
process; (Note that it is both efficiency and
effectiveness that should be determined)
g) determining means of preventing nonconformities and eliminating their causes;
(This means reducing risks)
h) establishing and applying a process for continual improvement of the quality
management system. (Improving the QMS is the same as
improving the business because of where (a) comes from)
Such an approach is also applicable to maintaining and improving an existing
quality management system.
An organization that adopts the above approach creates confidence in the
capability of its processes and the quality of its products, and provides a
basis for continual improvement. This can lead to increased satisfaction of
customers and other interested parties and to the success of the organization.
THIS IS WHAT ISO 9000 IS ALL ABOUT - YOU CAN IGNORE ALL THE OTHER STUFF
ONCE YOU HAVE GRASPED THIS
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