 David
Hoyle
Price £16.99
First Edition
October 2002
Softback with CDROM
Pages: 155
Size: 234mm X 156mm
ISBN 0-7506-5844-4
Publisher: Elsevier Science and Technology
Five years ago ISO
9000 underwent a radical revision, changing the
focus from requirements born out of situations that experience had
shown led to poor product quality to requirements born out of the need
for all organizations to continually achieve their objectives and
create satisfied customers. The language changed from procedure to
process and the intent aligned to business needs but there is still
much misunderstanding and dissent among the users of ISO 9000 as to
what the requirements really mean in simple language.
Presented in an A-Z format, making the text more accessible and easier
to digest this book explains the concepts, terminology and techniques
that pervade the ISO 9000 family of standards. Learn how to apply such
concepts as continual improvements, process management, corrective
action and system audit. Understand six-sigma, the process approach
and the principles of control and breakthrough. Learn how to manage
the business processes, set objectives, identify processes, and write
procedures. Discover what the standard means by customer focus, the
systems approach, leadership and much more. |
Buy now from
Elsevier Science and Technology BooksFeatures
Packed with information on over 220 terms, this
guide:
- Provides quick access to the salient concepts
that underpin best practise.
- Provides ISO definitions and alternative
definitions for comparative purposes.
- Identifies all the requirements and associated
clauses where a particular term is used.
- Provides guidance on application and
interpretation with hints and tips to aid understanding.
- Provides task lists for implementing methods and
techniques.
A book to pack in the brief case, a portable adviser
that is ready to serve up answers when you’re stuck for words, deep in
debate, challenged by an auditor or confronted by your boss
Reviews
"Fully aligned with the standard, it covers the
development, implementation and assessment of quality systems -
perfect for the quality professional on the move or as a memory jogger
when preparing that all important proposal or audit." Quality World,
Dec 2002 |
Contents List
 |
ISO 9000 in
a nutshell |
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|
Acceptance criteria |
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Accreditation |
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Accreditation body |
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Adequacy |
|
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Analysis of data |
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Applicable |
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Appropriate |
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Approved |
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Assessment |
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|
Assessor |
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|
Assurance |
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|
Audit |
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Audit criteria |
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Audit programme |
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Audit results |
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Audit scope |
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Auditors |
|
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Authority |
|
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Authorized |
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Awareness |
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Benchmarking |
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Best practice |
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Breakthrough |
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Business management system |
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Business management process |
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Business process |
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Calibration |
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Certification |
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Certification body |
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Codes of practice |
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Collection of data |
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Commitment |
|
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Common cause variation |
|
|
Competence |
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Concession |
|
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Continual improvement |
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Continuous improvement |
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Contract |
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Control |
|
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Control before, during and after
an event |
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Control charts |
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Controlled conditions |
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Controlled distribution |
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Controlled documents |
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Corrective action |
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Corrective maintenance |
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Critical success factors |
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|
Cross-functional team |
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Culture and climate |
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Customer |
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Customer communication |
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Customer complaints |
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Customer expectations |
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Customer feedback |
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Customer focus |
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Customer needs |
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Customer property |
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Customer requirements |
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Customer satisfaction |
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Customer surveys |
|
|
Data |
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Demonstrate |
|
|
Department |
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Design |
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Design and development |
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Design changes |
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Design inputs |
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Design outputs |
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Design planning |
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Design review |
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Design validation |
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Design verification |
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Determining requirements |
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Document approval |
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Document change request |
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Document control |
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Document identification |
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Document review |
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Document revision |
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Document security |
|
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Documented procedures |
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Effectiveness of the system |
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Ensure |
|
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Environmental factors of the work environment |
|
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Establish and maintain |
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Establishing a management system |
|
|
Evaluation |
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Evidence of conformity |
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Exclusions |
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External documents – control of |
|
|
Factual approach |
|
|
Failure mode effects analysis (fmea) |
|
|
First party audit |
|
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Follow-up audit |
|
|
Functions |
|
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Human resources |
|
|
Identification of records |
|
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Identifying document changes |
|
|
Identifying processes |
|
|
Implementation audit |
|
|
Infrastructure |
|
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Inspection |
|
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Inspection authority |
|
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Intellectual property |
|
|
Interested party |
|
|
Internal audit |
|
|
Internal communication |
|
|
Internal customer |
|
|
Invitation to tender |
|
|
Involvement of
people |
|
|
|
ISO 9000 |
|
|
ISO 9000 family |
|
|
ISO 9001 |
|
|
ISO 9004 |
|
|
Issue status |
|
|
Leadership |
|
|
Maintenance |
|
|
Management commitment |
|
|
Management representative |
|
|
Management review |
|
|
Marketing process |
|
|
Measurement |
|
|
Measurement capability |
|
|
Measurement process |
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Measurement uncertainty |
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|
Modifications |
|
|
Monitoring |
|
|
Monitoring and measuring devices |
|
|
Motivation |
|
|
Mutual beneficial supplier relationships |
|
|
Naming processes |
|
|
Nonconforming product |
|
|
Objective |
|
|
Objective evidence |
|
|
Obsolete documents |
|
|
Order fulfilment process |
|
|
Organizational goals |
|
|
Physical factors of the work environment |
|
|
Plan |
|
|
Planned arrangements |
|
|
Policy |
|
|
Policy audit |
|
|
Potential nonconformity |
|
|
Predictive maintenance |
|
|
Pre-qualification of suppliers |
|
|
Preservation of product |
|
|
Prevent |
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Preventive action |
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Preventive maintenance |
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|
Procedure |
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|
Process |
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Process approach |
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Process audit |
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Process capability |
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Process control |
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Process description |
|
|
Process management |
|
|
Process model |
|
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Process parameters |
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|
Product |
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Product audit |
|
|
Product identification |
|
|
Product realization |
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|
Production |
|
|
Project audit |
|
|
Proprietary designs |
|
|
|
Prototype |
|
|
Psychological factors of the work environment |
|
|
Purchaser |
|
|
Purpose of an organization |
|
|
Quality |
|
|
Quality assurance |
|
|
Quality control |
|
|
Quality improvement |
|
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Quality management system |
|
|
Quality manual |
|
|
Quality objectives |
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|
Quality planning |
|
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Quality plans |
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|
Quality policy |
|
|
Quality requirements |
|
|
Records |
|
|
Registrar |
|
|
Registration |
|
|
Regulator |
|
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Regulatory requirements |
|
|
Relevant authorities |
|
|
Remedial action |
|
|
Requirement of the standard |
|
|
Resource management |
|
|
Responsibility and authority |
|
|
Review |
|
|
Revision status |
|
|
Roles |
|
|
Second party audit |
|
|
Self-assessment |
|
|
Six
sigma |
|
|
Social factors of the work environment |
|
|
Special cause variation |
|
|
Stakeholder |
|
|
Statistical control |
|
|
Status and importance in auditing |
|
|
Strategic audit |
|
|
Subcontract requirements |
|
|
Subcontractor |
|
|
Supplier assessment |
|
|
System |
|
|
System approach |
|
|
System audit |
|
|
System effectiveness |
|
|
System integrity |
|
|
Tender |
|
|
Third party audit |
|
|
Traceability |
|
|
Validation |
|
|
Validation and verification |
|
|
Variation |
|
|
Verification |
|
|
Work affecting product quality |
|
|
Work environment |
|
|
Work instructions |
|
