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Task
- A task is a group of activities that accomplish a minor objective
Technical interfaces - The physical and
functional boundary between products or services
Tender
- A written offer to supply products or services at a stated cost
TC 176
- The Technical Committee of the International Organization for
Standardization (ISO) that is responsible for international standards in
the field of Quality Management and Quality Assurance. There are 69
participating countries and 18 observers. See also
http://www.iso.ch/iso/en/stdsdevelopment/tc/TC.html
Theory
of constraints - A thinking process
optimizing system performance. It examines the system and focuses on the
constraints that limit overall system performance. It looks for the
weakest link in the chain of processes that produce organizational
performance and seeks to eliminate it and optimize system performance
Third
party audits - External audits carried
out by personnel who are neither employees of the customer nor the
supplier and are usually employees of certification bodies or registrars
Total
Quality Management (TQM) - A management
approach of an organization centred on quality based on the participation
of all of its members and aiming at long term success through customer
satisfaction, and benefits to all members of the organization and to
society (ISO 8402) - A comprehensive approach to improving
competitiveness, effectiveness and flexibility through planning,
organizing ad understanding each activity, and involving each individual
at each level. (John Oakland)
Traceability - The ability to trace the
history, application, use and location of an individual article or its
characteristics through recorded identification numbers. (see also ISO
9000 3.5.4)
Turtle
diagram - A diagram (see below)
illustrating the elements of a process for the purpose of helping an
auditor address the relevant question when conducting a process audit. An
more effective alternative is the Process Model
Unique
identification - An identification that
has no equal
Validation - A process for establishing
whether an entity will fulfil the purpose for which it has been selected
or designed. (see also ISO 9000 3.8.5). For more on
validation and verification see
Quality System Handbook
Value
engineering - A technique for assessing
the functions of a product and determining whether the same functions can
be achieved with fewer types of components and materials and the product
produced with less resource. Variety reduction is an element of value
engineering
Values
- The standards and principles that determine our behaviour and our
opinions. For more on
values and culture see
Quality System Handbook
Vendor
audits - An external audit of a supplier
by its customers
Verification - The act of establishing
the truth or correctness of a fact, theory, statement or condition. (see
also ISO 9000 clause 3.8.4)
Verification activities - A special
investigation, test, inspection, demonstration, analysis or comparison of
data to verify that a product or service or process complies with
prescribed requirements
Verification requirements - Requirements
for establishing conformance of a product or service with specified
requirements by certain methods and techniques
Vision
- Where we want to be in the long term
Waiver
- See Concession
Work
environment - A set of conditions under which people
operates and include physical, social and psychological environmental
factors (ISO 9000:2000).
For more on the work environment see
Quality System Handbook
Work
instructions - Instructions that
prescribe work to be executed, who is to do it, when it is to start and be
complete and how, if necessary, it is to be carried out
Work
process - A work process is a sequence of
tasks that combine the use of people, machines, tools, methods,
environment, instrumentation and materials to convert given inputs into
outputs of added value
Workmanship criteria. - Standards
on which to base the acceptability of characteristics created by human
manipulation of materials by hand or with the aid of hand tools
Zero
defects - The performance standard
achieved when every task is performed right first time with no errors
being detected downstream |
