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Safety
management system (SMS) - That part of
the management system that achieves the organization’s safety objectives –
Scheduled maintenance - Work performed at
a time specifically planned to minimize interruptions in machine
availability; e.g. changing a gearbox when machine is not required for use
(includes predictive and preventive maintenance)
Second
party audits - Audits carried out by
customers upon their suppliers
Self
audit - An audit
carried out by a person responsible for the activities audited
Service
- Results that do not depend on the provision of products
Service
reports - Reports of servicing activities
Servicing - Action to restore or maintain
an item in an operational condition
Shall
- A provision that is binding
Should
- A provision that is optional
Simultaneous engineering - A method of
reducing the time taken to achieve objectives by developing the resources
needed to support and sustain the production of a product in parallel with
the development of the product itself. It involves customers, suppliers
and each of the organization's functions working together to achieve
common objectives
Six sigma
- Six standard deviations
Special
cause variation - A cause of variation
that can be assigned to a specific or special condition that does not
apply to other events
Specified requirements - Requirements
prescribed by the customer and agreed by the supplier or requirements
prescribed by the supplier that are perceived as satisfying a market need
Stakeholder - A person or organization
that has freedom to provide something to or withdraw something from an
enterprise
Stakeholder
Analysis - The determination of an organization's stakeholders
and analysis of their needs and expectations in a way that will reveal the
critical business outputs and level of performance that need to be
achieved to satisfy them.
Standard
- A definition of the acceptance criteria for judging the quality of an
activity, a document, a product, a process or a service. Also a way of
describing the way things ought to be.
Statistical control - A condition of a
process in which there is no indication of a special cause of variation
Status
- The relative condition, maturity or quality of something
Status
of an activity (in auditing) - The
maturity or relative level of performance of an activity to be audited
Stock Turns
- A measure of how frequently the stock, raw material, work-in-progress
and finished goods are turned over in relation to the sales revenue of a
product. The ratio of Sales turnover of product/Value of stock. A high
figure indicates better control over the manufacturing process. A low
figure indicates excessive stock to accommodate process variations.
Strategic quality audit - An audit
performed to verify that the strategic plans of the organisation address
current and future legal, environmental, safety and market quality
requirements. For more on
auditing see
Auditor Questions
Subcontract requirements - Requirements
placed on a subcontractor that are derived from requirements of the main
contract
Subcontractor - A person or company that
enters into a subcontract and assumes some of the obligations of the prime
contractor
Subcontractor
development - A technique for promoting continuous improvement
of subcontractors by encouraging customer-supplier relationships and
communication across all levels of the involved organizations
Subsystem - Subsystems comprise a group
of business processes that serve a common purpose in the organisation. The
subsystem group is only necessary in modelling the system when
intermediate layers are needed before identifying work processes
Supplier
- A person or company who supplies products or services to a purchaser
Supplier
approval audits - See vendor audits
Surveillance (quality system) - An
activity performed to verify that the organisation has maintained its
quality system and it continues to be suitable for achieving its stated
objectives and effective in providing an adequate degree of control over
the organisation’s operations
System
- A collection
of ideas, principles or components that function together to achieve a
specific objective. A collection of components becomes a system when the
components are connected together so as to cause a specific result. See
also management system
System
Audit - An audit carried out to establish
whether the quality system conforms to a prescribed standard in both its
design and its implementation.
For more on auditing see
Auditor Questions
System
change board - A group of people formed
to evaluate proposed changes to the quality system and decide an
appropriate course of action
System
effectiveness - The ability of a system
to achieve its stated purpose and objectives
System
review board - A group of people formed
to review the quality system, make decisions on its effectiveness and set
a course of action for its improvement
Systemic
failure - A failure which has a high
probability of recurrence due to an inadequacy in the system and for which
corrective action can be specified to eliminate the cause and prevent
recurrence |
