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Qualification - Determination by a series
of tests and examinations of products, related documents and processes
that the product meets all the specified performance capability
requirements
Qualification
approval - The status given to a supplier whose product has
been shown to meet all the specified requirements
Qualified
personnel - Personnel who have been judged as having the
necessary ability to carry out particular tasks
Quality
- The degree to which a set of inherent characteristics fulfils
requirements (ISO 9000 clause 3.1.1) Note that Requirements are defined as
a need or expectation that is stated, general implied or obligatory (ISO
9000 clause 3.1.2)
Quality
activities - Any activity that affects
the ability of a product or service to satisfy stated or implied needs or
the organization's ability to satisfy those needs. If the quality system
defines the activities that need to be executed to achieve quality then
any activity specified in the documented quality system is also a quality
activity
Quality
assurance - Part of quality management
focused on providing confidence that quality requirements will be
fulfilled. (ISO 9000)
Quality
characteristics - Any characteristic of a
product or service that is needed to satisfy customer needs or achieve
fitness for use
Quality
conformance - The extent to which the
product or service conforms to the specified requirements
Quality
control - A process for maintaining
standards of quality that prevents and corrects change in such standards
so that the resultant output meets customer needs and expectations. (see
also ISO 9000 clause 3.2.10)
Quality
costs - Costs incurred because failure is
possible. The actual cost of producing an entity is the no failure cost
plus the quality cost. The no failure cost is the cost of doing the right
things right first time. The quality costs are the prevention, appraisal
and failure costs
Quality
function deployment - A technique to
deploy customer requirements (the true quality characteristics) into
design characteristics (the substitute characteristics) and deploy them
into subsystems, components, materials and production processes. The
result is a grid or matrix that shows how and where customer requirements
are met
Quality
improvement - Part of quality management
focused on increasing the ability to fulfil quality requirements. (ISO
9000)
Quality
management - All activities of the
overall management function that determine the quality policy, objectives
and responsibilities and implement them by means such as quality planning,
quality control and quality improvement within the quality system (ISO
8402)
Quality
management system - The set of
interconnected processes used by the organization to achieve its
objectives. (see also ISO 9000 3.2.3)
Quality
management system requirements
- Requirements pertaining to the design, development, operation,
maintenance and improvement of quality management systems
Quality
manual - A document specifying the
quality management system of an organization (ISO 9001 clause 3.7.4). Note
that ISO 9001 requires the quality manual to describe rather than specify
the interaction between the processes of the quality management system
Quality
objectives - Those results which the
organization needs to achieve in order to improve its ability to meet
current and future customer needs and expectations
Quality
planning - Provisions made to prevent
failure to satisfy customer needs and expectation and organizational goals
Quality
plans - Plans produced to define how
specified quality requirements will be achieved, controlled, assured and
managed for specific contracts or projects
Quality
policy - The overall intentions and
direction of an organization related to quality, as formally expressed
by top management (ISO 9000:2000)
Quality
problems - The difference between the
achieved quality and the required quality
Quality
records - Objective evidence of the
achieved features and characteristics of a product or service and the
processes applied to its development, design, production, installation,
maintenance and disposal as well as records of assessments, audits and
other examinations of an organisation to determine its capability to
achieve given quality requirements
Quality
requirements - Those requirements which
pertain to the features and characteristics of a product or service which
are required to be fulfilled in order to satisfy a given need
Quality
system - A tool for achieving, sustaining
and improving quality.
For more on quality systems see
Quality System Handbook
Quality
system assessments - External audits
carried out by second or third parties. They include a documentation
audit, implementation audit and the determination of the effectiveness of
the system
Quality
system element - A distinct part of the
system that is governed by a set of requirements. A subsection of the
standard identified by a two digit number such as 5.1, 5.2, 5.3 etc
Quality
system management - A business process
the purpose of which is to plan, organize and control the development,
operation, maintenance and improvement of the quality system so that it
enables the organization to continually meet its corporate objectives
Quality
system requirements - Requirements
pertaining to the design, development, implementation. Maintenance and
improvement of quality systems
Quality
target - An
intermediate goal to be achieved towards a specified quality objective
Quarantine area - A secure space provided
for containing product pending a decision on its disposal |
