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Calibrate - To standardize the quantities
of a measuring instrument
Calibration - The process by which measuring instruments and
techniques are calibrated.
For more on calibration see
Quality System Handbook
Capability
audit - An audit performed to verify that a process has the
capability to consistently yield product that meets agreed requirements
Capability
index Ppk - The performance index which
account for process centering and defined as the minimum of the upper or
lower specification limit minus the average value divided by 3 s
Capability
index Cp - The capability index
for a stable process defined as the quotient of tolerance width and
process capability where process capability is the 6s range of a process's
inherent variation
Capability
index Cpk - The capability index that account
for process centering for a stable process using the minimum upper or
lower capability index
Certification - A process by which a
product, process, person or organization is deemed to meet specified
requirements
Certification
audit - An audit performed for the purpose of certifying a
product, process, person or organisation
Certification
body - An organisation that is authorised to certify
organisations. The body may be accredited or non-accredited
Check
list (audit) - A list of topics or
questions that guide an auditor conducting an audit. An aid to memory
rather than a list of all questions to be asked. For more on auditing see
Auditor Questions
Class
- A group of entities having at least one attribute in common or a group
of entities having the same generic purpose but different functional use
Clause
of the standard - A numbered paragraph or
subsection of the standard containing one or more related requirements
such as 8.2.2 N.B. each item in a list is also a clause. (see also Quality
system element). For more on ISO 9000:2000 see
Quality System Handbook
Client
feedback meeting - A meeting convened by
the Lead Auditor to report progress, resolve problems and obtain agreement
to any nonconformity declared
Closing
meeting - A meeting between the auditor(s)
and representatives of the organisation audited convened to report and
agree the results of the audit and to agree follow-up action
Code of
conduct - A set of rules that govern the
behaviour of an auditor when conducting an audit
Codes
- A systematically arranged and comprehensive collection of rules,
regulations or principles
Commitment - An obligation a person or
organization undertakes to fulfil i.e. doing what you say will do
Common
cause - Random variation caused by factors that are inherent
in the system
Comparative reference - A standard used
to determine differences between it and another entity
Competence. - The ability to
demonstrate use of education, skills and behaviours to achieve the results
required for the job
Competence-based assessment - A technique
for collecting sufficient evidence that individuals can perform or behave
to the specified standards in a specific role (Shirley Fletcher)
Competent - An assessment decision that
confirms a person has achieved the prescribed standard of competence
Compliance audit -
An audit performed to determine compliance with specified requirements.
The term is sometimes limited to that part of an audit that verifies
whether documented practices are being followed
Concession - Permission granted by an
acceptance authority to supply product or service that does not meet the
prescribed requirements
Concurrent
engineering - See simultaneous engineering
Conformance audit
- An audit performed to determine conformance or conformity with
specified requirements (see also compliance audit)
Conforms
to specified requirements - Meets the
requirements that have been specified by the customer or the market
Continual assessment - An assessment in
which selected parts of the quality system are assessed on each visit and
which over a given period subject the whole quality system to
re-assessment
Continual improvement - A form of
improvement that brings about beneficial change in stages, reaching a
plateau at each stage. The time on the plateau is immaterial providing
there is no decline in performance
Continuous
improvement - A form of improvement that does not reach a
plateau
Contract
- An agreement formally executed by both customer and supplier
(enforceable by law) which requires performance of services or delivery of
products at a cost to the customer in accordance with stated terms and
conditions. Also agreed requirements between a supplier and customer
transmitted by any means
Contractual
requirements - Requirements specified in a contract
Control
- The act of preventing or regulating change in parameters, situations or
conditions
Control
charts - A graphical comparison of
process performance data to computed control limits drawn as limit lines
on the chart
Control
methods - Particular ways of providing control which do not
constrain the sequence of steps in which the methods are carried out
Control
procedure - A procedure that controls product or information
as it passes through a process
Controlled
conditions - Arrangements that provide control over all factors
that influence the result
Core
competence - A specific set of capabilities including
knowledge, skills, behaviours and technology that generate performance
differentials
Core
values - Those standards and principles that condition
behaviour and opinion
Corrective action - Action planned or
taken to stop something from recurring
Corrective
maintenance - Maintenance carried out after a failure has
occurred and is intended to restore an item to a state in which it can
perform its required function
Criteria
for workmanship - Acceptance standards based on qualitative
measures of performance
Critical
Success Factors
(CSF)- The factors upon which
the achievement of a specific objective, goal or mission depend.
For more on CSFs see
Converting a QMS using the Process Approach
Cross
functional team - See Multidisciplinary
team
Cultural
analysis - An analysis of the values,
norms and beliefs of an organization to help understand
Culture
- The values, beliefs and norms that permeate an organization and help
shape the behaviour of its members. A set of shared attitudes, values,
goals, and practices that characterizes a company or corporation (Merriam
Webster’s Collegiate Dictionary)
Customer
- Organization that receives a product or service - includes, Purchaser,
consumer, client, end user, retailer or beneficiary. (ISO 9000)
Customer
complaints
- Any adverse report (verbal or written) received by a supplier
from a customer
Customer
feedback - Any comment on the organization's performance
provided by a customer
Customer
supplied product - Hardware, software, documentation
or information owned by the customer which is provided to a supplier for
use in connection with a contract and which is returned to the customer
either incorporated in the supplies or at the end of the contract |
