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Behavioural
system - The dynamics of the internal culture and personnel
relationships within an organization that produces characteristic
behaviour patterns in its members.
Benchmarking - A technique for measuring
an organization's products, services and operations against those of its
competitors resulting in a search for best practice that will lead to
superior performance
Business
level - The upper managers who focus on marketing and
innovation and respond to the voice of the customer
Business
management system -
A set of
interconnected and managed processes that function together to achieve an
organization’s business objectives and satisfy the demands of its
stakeholders
Business
process - A Process that
delivers business outputs. For more on processes see A
Guide to Business Process Management
Business
Process Mapping - Illustrating business processes in
diagrammatic form indicating the relationships, interfaces across
organizational boundaries. For more on processes see
A Guide to Business Process Management
Business
process model - A diagram of the key processes that
convert external inputs into outputs showing their interrelationships and
channels along which product or information flows. For more on processes
see A Guide to
Business Process Management
Business
Process Reengineering (BPR) - The fundamental
rethinking and radical redesign of business processes to achieve dramatic
improvements in critical, contemporary measures of performance, such as
cost, quality, service, and speed (Michael Hammer)
Business
processes - The composite of all processes that define how
an organisation conducts its business. For more on processes see
A Guide to Business Process Management |
