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You ask the auditor to
explain what they mean by "your system".
If the auditor wants to look at the quality manual, or
the documentation you show him/her the quality manual, or the
documentation. If the
auditor wants to see how you satisfy your customers, you can walk them
around the plant showing them through the various stages from
determining customer needs to surveying customers after delivery of
product or service. You could also take them on a tour of your
Business Management System Description if its laid out as processes.
If the auditor wants to know how you meet ISO 9001 show
him your ISO 9001 Exposition (A response to the requirements - all 263
of them)
But don't automatically show the auditor your quality manual
because what you are demonstrating is that you believe the system to
be just a pile of paper and you wouldn't want to do that, would you? |
