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Managing quality
Modelling systems
Identifying processes
Purpose and mission
Stakeholders
Policies
Key Performance Indicators
Critical success factors
Objectives
Measures
Targets
Process elements
Process descriptions
Procedures
Maintaing quality systems
Measurement
System auditing
Customer complaints
Problem solving
Training
Management system standards

Modelling systems/FAQ1 / FAQ2 / FAQ3 / FAQ4 / FAQ5 / FAQ6

Isn't a management system just a set of documents?

It depends on what type of system you are talking about.

If the system about which you speak is an organization (a social system), the answer would be NO.

If the system about which you speak is a set of rules, laws or principles like the metric system, then the answer would be YES.

For more information see ISO 9000 Quality systems Handbook

 

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