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There are therefore two quite
different types of management.
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There is process management
which will manage the achievement of results by planning,
organizing, controlling and continually improving the work required
to produce them.
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There is system management
which will manage a system of interacting processes that function
together to achieve certain goals.
 The boundary between process and
system is where the output fulfils a system objective. E.g If we treat
the series of steps in frying an egg as a process, we will find that
frying the egg is one stage of a meal preparation process. The meal
preparation process is one stage in the service delivery process. Any
of these processes can interact with the outputs from a process that
manages the resources used in meal preparation process. Cut off the
supply of electricity and the cook can’t fry the egg. We therefore
ascend through a hierarchy of processes to a system of processes which
function together (interact) to deliver an experience that will delight the
customer – the objective of frying the egg, preparing the meal and
delivering the service.
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