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It is not uncommon for processes to be perceived
entirely as a means of transforming or converting inputs into
outputs. Indeed many manufacturing process do exactly that - they
transform raw materials into finished or semi finished products
through some from of fabrication or take semi-finished products
and transform them into finished products by adding parts, coatings,
finishes etc. In the service industries, a car
valet company can transform a dirty car into one that looks as good as
new. A training service provider could be said to transform an
unskilled person into a skilled person.
The notion of conversion or transformation is that
there is a change in state such that the input is no longer the same
input; its characteristics have changed usually for the better - the
process is probably intended to add value to the input. However, not
all process inputs are transformed. The resources (people and
equipment) that are used by the process can be perceived as
inputs but are not transformed. Documents and data is used by a
process but not transformed or converted. These remain the same after
the process has produced its outputs and may go on to be used by other
processes. The input is often perceived as the
trigger for the process to function and indeed many processes receive
information that triggers the process into action but these are not
inputs like the raw materials mentioned above. These inputs activate
the process. Process activators can be also
time based and event based. A time base activator might be a meeting
date, a review date or some other date at which the process is
activated. An event based activator might be a disaster, catastrophe,
accident, incident, alarm or alert that activates a particular process
such as a disaster recovery process, a contingency plan or emergency
plan. In these processes, a situation may be transformed but this is
not the same transformation as in the manufacturing process we
mentioned above. We can therefore have
transformations that simply change the state of something whether it
be an input, a situation or a moment in time and we use processes as a
means of doing this. So the answer to the
question is that not all
processes transform inputs into outputs. |