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There are several reasons for
not documenting information.
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If the course of action or sequence of steps cannot
be predicted a procedure or plan cannot be written for unforeseen
events.
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If there is no effect on performance by allowing
freedom of action or decision, there is no mandate to prescribe the
methods to be employed.
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If it cannot be foreseen that any person might need
to take action or make a decision using information from a process,
there is no mandate to require the results to be recorded. (However
you need to look beyond your own organization for such reasons if
demonstrating due diligence in a product liability suit requires
access to evidence)
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If the action or decision is intuitive or
spontaneous, no manner of documentation will ensure a better
performance.
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If the action or decision needs to be habitual,
documentation will be beneficial only in enabling the individual
reach a level of competence.
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