Home | Book Store | Toolstore | Consulting Room | Contact | FAQs & Search | About


 
Drop Down Menu

FAQ Categories
Managing quality
Modelling systems
Identifying processes
Purpose and mission
Stakeholders
Policies
Key Performance Indicators
Critical success factors
Objectives
Measures
Targets
Process elements
Process descriptions
Procedures
Maintaing quality systems
Measurement
System auditing
Customer complaints
Problem solving
Training
Management system standards

Procedures/FAQ 1 / FAQ 2 / FAQ 3 / FAQ 4 / FAQ 5 / FAQ 6 / FAQ 7 / FAQ 8

Why can't I simply add a flow chart as rename my procedures as processes?

A MANAGED PROCESS

A DOCUMENTED PROCEDURE

  • Purpose
  • Scope and Applicability
  • Definitions
  • Inputs
  • Activities
  • Outputs
  • Reference documents
It rather depends on what you have described in your procedures. If your procedures follow the pattern above left and you were to represent sentences describing activities as a a flow chart you have simply replaced text with a diagram and it is a procedure in graphic form. If you subsequently renamed these documents as processes you would be guilty of a misjudgement.

Let us say the title of your document was Contract Review Procedure and you replace the activities section with a flow chart and rename  it Contract Review Process you will have achieved nothing except perhaps illustrate the sequence of activities. You may not have illustrated the interaction of activities unless you add links with other processes and activities. However, whatever the title you give it, it remains a procedure.

The approach has to be quite different. When writing a process description to set out with an objective and measures and describe how that objective will be achieved taking account of the constraints, resources and risks. (see Process Descriptions)

For more information see Quality Management Essentials

 

Active scripting needs to be enabled in IE to use the pull down menus
Last amended 24/11/2011
Home | Book store | Tool Store | Consulting Room | FAQs and Search | Contact

© Transition Support 2011