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1st Edition: Jan 2001
This edition Sept 2006
Pages: Approx 150
Size: 209mm x 145mm
Recognizing that many auditors will require lots of practice in asking the right questions Transition Support has developed a publication that evaluates the current auditing approaches and shows how taking the process approach can bring significant benefits now that ISO 9000:2000 signals a real change in approach from auditing for compliance to auditing for effectiveness.. With just 5 key questions we show how to reveal all the evidence required to demonstrate compliance with ISO 9001:2000 or in fact any management system standard Hard hitting questions that reveal real opportunities for improvement. Not just for auditors either - a really useful tool for developers as well. 

Sample pages from:
Chapter 1 pdf 52KB    Chapter 2 pdf 55KB
Chapter 3 pdf 28KB    Chapter 4 pdf 50KB
Chapter 5 pdf 51KB

Features

• Just 5 key questions from which all others can be derived
• An entirely new method of auditing
• Explanation of a new audit methodology
• Hard hitting questions that quickly reveal an organization's weaknesses
• Auditor questions organized around the business processes
• Shows how the quality management principles can be used to reveal whether organizations meet the intent of ISO 9000:2000

Translated into Japanese and published by JSA. We have a small number of these in stock. Please contact us if you wish to purchase.

Translated into Spanish and published by AENOR. We have a small number of these in stock. Please contact us if you wish to purchase.

Translated into Italian and published by UNI. We have a small number of these in stock. Please contact us if you wish to purchase.

Content

• Current audit methodology
• Quality management principles
• The process approach
• Questions at the enterprise level
• Questions at the managerial level
• Questions at the operational level
• Assessing business processes
  • Business management process
  • Marketing process
  • Sales process
  • Resource management processes
  • Product realization processes
• Aligning process to requirements