Features
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Provides an analysis of the
differences between 2000 and
1994 versions
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Describe the implication of
the differences for
organizations
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Statistics on
changes, numbers of new requirements, no changes, less onerous
requirements, no change in intent
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Statistics on
number of shalls, records, procedures clauses etc
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Key changes at a
glance
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Reviews
Roger
Frost Press and Communications Officer ISO Geneva says in ISO
9000 + 14000 News The few, simple
words on the cover of this book
and the arrow chosen as design
symbol convey perfectly the
evolution from “quality
assurance” to “customer
satisfaction” leading to
“business benefits” and the
conclusion: “a real change in
requirements”.
Perhaps because
the “devil is in the detail”,
quality managers often have a
reputation among their
“victims” for being devils
about detail.
Such managers will find
true happiness in this book which,
comparing the 1994 and 2000
versions of ISO 9001 analyses
changes in requirements in detail.
Each
requirement clause in ISO
9001:2000 is paraphrased alongside
a paraphrasing of the equivalent
clause – where it exists – in
ISO 9001:1994, itself alongside a
concise analysis of the
differences between the two and
their implications, plus and a
rating of the type of change (new,
no change in intent, no change,
less onerous requirement).
The concise
writing, the accessible, everyday
language and the use of a
“landscape” layout combined
with ring binder give this book a
strong chance of becoming a
desktop reference companion for
quality managers in preparation
for, and during, the transition to
the revised standard. There is
even a self-test to check on
understanding of the contents.
By the
authors’ reckoning, depending on
how the 1994 requirements were
interpreted by the user
organization, the 2000 version
could have as many as 198 new
requirements, which they describe
as “a staggering 86 %”
increase. But David Hoyle and John
Thompson put the reader on guard
against being so concerned with
the trees, that he or she fails to
see the big picture: the wood.
They say: “If
[ISO 9001] is perceived as a
specification that must be met,
organizations will limit their
actions to conformity and no more.
To gain any real benefit from ISO
9000, it is necessary to go beyond
conformity. It is also necessary
to comprehend the requirements and
not take each one in isolation.
The fundamental requirements are
contained in section 4 of ISO 9001
and it is important to read ISO
9004 in order to understand the
intent of the requirements and
bear this in mind when reading the
other parts of the standard.”
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Content
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