ISO 9000:2000 Overview - Compares the
purpose, intent, scopes, applicability of all three standards with facts and
figures
 ISO 9000:2000 In Plain
English - A tour through ISO 9000 from a
process perspective - linking together the clauses so that they are
placed in a logical sequence of actions that will produce an effective
management system.
Key differences - identifies the key
differences between ISO 9001:1994 and ISO 9001:2000
ISO 9000 Frequently Asked
Questions - 30 FAQs on ISO 9000 covering such topics as the
scope of registration, numbers of procedures, changes in the standard,
differences in terminology, the meaning of the
process approach and
much more.
ISO 9001:2000 Exclusions - addresses the factors governing
exclusions to ISO 9001 requirements
Business Management System
Description - Provides and outline of a document that meets
the requirements of ISO 9001:2000 for a Quality Manual. Dropping the
word 'quality' produces benefits.
Quality Management
Principles - Describes the principles and what would be
happening in an organization that was applying these principles.
Quality Management
Principles Fishbone - puts all the
requirements of ISO 9001:2000 against the 8 quality management principles that deliver quality
products and services
ISO 9001:2000 Self Assessment
Tool - a simple
means of sizing the gap between where you are now and where you need to be
to meet the intent of ISO 9000:2000
Customer Satisfaction Monitoring
- Addresses many ways by which customer satisfaction
can be monitored including the criteria for survey questionnaires
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