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When it comes to
documenting processes there is no one solution that fits all
organizations but there is a set of principles that all should meet. The
things that need to be documented will include:
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The process objectives
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The
measures of success
and methods of measurement
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The activities required to
deliver the objectives
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The resources, information and competences required to deliver the required
outputs.
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The risks and the provisions that will eliminate, reduce or control these
risks.
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The review and improvement
mechanisms.
One solution is to
use procedures and while these might prescribe the objectives and
measures and the actions to be carried out by people in performing a
task, they won't describe what the machines do, the resources,
behavioural traits and competences required to perform the task.
Another solution is to
produce flowcharts and thus communicate the sequence and interrelationship
between activities but flow charts often don't define objective and
measures or give guidance and are not effective in showing time
dependent activities without cluttering the chart with decision shapes and
feedback loops. Flow charts also omit resources and competences. Flow
charts can also develop into the complexity of machine instructions unless
the producer resists the temptation to chart every input, action,
decision, feedback loop and output.
Whilst
procedures and flow charts will form a part of any solution they are not a
total solution on their own. At Transition Support we have developed a
number of
templates that use one
or more of the following packages: MS Powerpoint, MS FrontPage, MS Word
2000 and MS Visio 2000. We have chosen to build our solutions around
commonly available platforms thereby avoiding the need for expensive
software that reduces flexibility and mobility. The templates are not
“plug and play” and so additional support from us may be needed for users to
gain maximum benefit.
Why not contact
us today to learn more about how we can help you document your processes
more effectively Contact us |
