At some time over the last three years you purchased one or more of our publications to assist with the transition to ISO 9001

Book Survey

If you have purchased one or more of our publications we would like to hear your views so that we may develop publications that meet your needs and exceed your expectations.
Check any of the following that apply: It helped me understand the subject It was timely and relevant to the issues I had I am able to my job better as a result of reading your books It has enabled me to make effective improvements The price was about right The layout was practical I still refer to the book from time to time I have recommended your books to others	On which subjects would you find publications useful: Process management? Improvement techniques? Running improvement meetings? Customer satisfaction measurement? Understanding stakeholder needs? How to satisfy stakeholders? How to carry out process audits? How to design a process based management system?
What type of publication format would you find most useful Textbook Workbook Hardback Softback E-book	Any other comments you would like to make?

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