Automotive Quality System Handbook  ~ 2nd Edition

David Hoyle

Based on ISO/TS 16949:2002 this is an essential guide to enable organizations to understand and satisfy the international  automotive quality system requirements that are mandatory for thousands of suppliers to major automotive manufacturers. It provides those organizations seeking ISO/TS 16949 certification with sufficient insight to enable them to reach far beyond the badge on the wall and build a management system that will deliver results that satisfy all the interested parties. It covers each of the 400 or so requirements in ISO/TS 16949:2002 in terms of their meaning, need and implementation. It includes compliance and improvement questionnaires, tips for implementers, process flow charts and a glossary of terms. It portrays concepts, ideas and solutions  which enable readers to interpret the requirements as they were intended  - to improve performance and not as a means to gain a 'certificate'.  Practical and educational - focusing on the topics that are at the heart of quality management.

Reviews

"The objectives set out for creating the ISO/TS 16949 Standard include a move forwards such that more than before this Standard prescribes elements
that will be reflected in continuously improved product quality and not merely systems requirements. David Hoyle's book captures and explains the philosophy behind the Standard in a comprehensive and understandable manner as well as giving insights into the processes required to satisfy the technical requirements."

- Business Excellence Manager, Quality Improvement
The Society of Motor Manufacturers & Traders Ltd

"THIS BOOK IS UNQUESTIONABLY THE BEST QUALITY REFERENCE BOOK EVER WRITTEN! David Hoyle confidently explains the underlying logic behind ISO and QS requirements in such a manner that the reader is amazed at the simplicity of the requirement and how it will benefit his company. I feel more motivated and positive each time I use it!

The book is well organized and addresses complex issues in a logical, well ordered fashion. The author uses excellent examples to illustrate his points. The "task lists" and "Do's and Don'ts" provided for each section are the single best reference checklist I have come across. He makes extensive use of charts and diagrams to illustrate interdependencies and processes.

What I like best about this author is that he clearly understands the real world and the problems and challenges that face every company. He sites real-world examples and solutions. He takes a common sense approach so that you get a quality company and product, not just an expensive bound manual. So many other quality authors come off as dry and unyielding losing sight of the real goal.
The first thing any company should do when contemplating ISO or QS is to go and buy a copy of this book for every Senior Executive and Manager!
David Hoyle is a true pioneer in Quality and a guy to keep your eye on. I also follow his speeches and articles. I have no doubt that his contributions will someday reshape this field."
- Steven P Gray (St. Louis, Missouri)

Features

• All 400 requirements analysed in depth

• What it means

• Why it's important

• How to implement it

• Principles, concepts and guidance

• Tables, flow charts, hits & tips

• Food for thought in each chapter

• Questionnaires in each chapter

• Bibliography in each chapter

Preface

Chapter 1: Basic concepts

Introduction

Principles or prescription

Quality

The interested parties

The characteristics of quality

Achieving sustaining and improving quality

Managing processes

Developing an effective system

Summary

Basic concepts - Food for thought

Chapter 2:Perceptions of ISO 9000 and its derivatives

Introduction

How we think about ISO 9000

How we think about quality management systems

How we think about certification

How ISO 9000 made us think about quality

How we think about reviews, inspections and audits

Is ISO/TS 16949:2002 any different?

Summary

Perceptions of ISO 9000 Food for thought

Chapter 3:Role, origins and application of ISO/TS 16949

The role of ISO/TS 16949

Origins

Application of ISO/TS 16949 requirements

Summary

Role, origins and application - Food for thought

Chapter 4: Quality management system

Establishing a quality management system (4.1)

Identifying processes (4.1a)

Sequence and interaction of processes (4.1b)

Criteria and methods for effective operation and control (4.1c)

Documenting a quality management system (4.1, 4.2.1)

Documented procedures (4.2.1c)

Documents that ensure effective planning, operation and control of processes (4.2.1d)

Implementing a quality management system (4.1)

Managing processes (4.1)

Ensuring information availability (4.1d)

Ensuring the availability of resources (4.1d)

Measuring, monitoring and analysing processes (4.1e)

Maintaining a quality management system (4.1)

Continual improvement in the QMS and its processes (4.1 & 4.1f)

Outsourcing (4.1)

Preparing the quality manual (4.2.1b)

Control of documents (4.2.3)

Control of records (4.2.1e & 4.2.4)

Summary

Quality Management System Requirements Checklists

Quality Management System - Food for Thought

Chapter 5: Management responsibility

Summary of requirements

Management commitment (5.1)

Customer focus (5.2)

Quality policy (5.3)

Quality objectives (5.4.1)

Quality management system planning (5.4.2)

Responsibility and authority (5.5.1)

Management Representative (5.5.2)

Internal communication (5.5.3)

Management Review (5.6)

Summary

Management Responsibility Requirements Checklist

Management Responsibility - Food for Thought

Chapter 6: Resource management

Summary of requirements

Determining resources (6.1)

Providing resources (6.1 & 7.5.5.1)

Competence of personnel (6.2.1)

Training awareness and competence (6.2.2)

Infrastructure (6.3)

Work environment (6.4)

Summary

Resource Management Requirements Checklist

Resource Management - Food for thought

Chapter 7: Product realization

Summary of requirements

Planning product realization processes (7.1)

Customer-related processes (7.2)

Design and development (7.3)

Purchasing (7.4)

Production and service provision (7.5)

Control of measuring and monitoring devices (7.6)

Summary

Product Realization Requirements Checklist

Product Realization - Food for Thought

Chapter 8: Measurement, analysis and improvement

Summary of requirements

Monitoring, measurement, analysis and improvement processes (8.1)

Customer satisfaction (8.2.1 & 8.2.1.1)

Internal audit (8.2.2)

Measurement and monitoring of processes (8.2.3)

Measurement and monitoring of product (8.2.4)

Control of nonconforming product (8.3)

Analysis of data (8.4)

Improvement (8.5)

Summary

Measurement, analysis and improvement Requirements checklist

Measurement, analysis and improvement - food for thought

Appendix A

Glossary

Appendix B

Related web sites

Index