8 QM Principles
|
| 1 |
Customer focused organisation |
Organisations depend on their customers and therefore should understand current and future customer needs,
should meet customer requirements and strive to exceed customer expectations |
| 2 |
Leadership |
Leaders establish unity of
purpose and direction. They should
create and maintain the internal environment
in which people can become fully involved in achieving the
organization's objectives |
| 3 |
Involvement of people |
People at all levels are the essence of an
organization and their full involvement enables their abilities to be used for the
organization's benefit. |
| 4 |
Process approach |
A desired result is achieved more efficiently when
activities and related resources are managed as a process.
|
| 5 |
System approach to management |
Identifying, understanding and managing a system of interrelated processes as a
system contributes to the organisation's effectiveness and efficiency in
achieving its objectives. |
| 6 |
Continual improvement |
Continual improvement of the organization's overall performance should be a
permanent objective of the organization. |
| 7 |
Factual approach to decision making |
Effective decisions are based on the analysis of data and information.
|
| 8 |
Mutually beneficial supplier relationships |
An
organization and its suppliers are
interdependent and a mutually beneficial
relationship enhances the ability of both to create value. |
Using the 8 QM
principles
-
The
principles can be used in validating the design of processes, in
validating decisions, in auditing system and processes. You look at
a process and ask:
-
Where is
the customer focus in this process?
-
Where in
this process is there leadership, guiding policies, measurable
objectives and the environment that motivates the workforce to
achieve these objectives?
-
Where in
this process is the involvement of people in the design of the
process, the making of decisions, the monitoring and measurement of
performance and the improvement of performance?
-
Where in
this process has the process approach been applied to the
accomplishment of these objectives?
-
Where in
this process is the systems approach to the management of the
interfacing processes, the optimization of performance, the
elimination of bottlenecks?
-
Where in
this process are the facts collected and transmitted to the decision
makers?
-
Where in
this process is there continual improvement in performance,
efficiency and effectiveness?
-
Where in
this process is there a mutually beneficial relationship with
suppliers?
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